Convert the media file first to make it playable on PS4 device. Though PS4 media player do supports MP4/AVI/MKV/MP3 no matter in USB or DLNA media server, they have strict codec/size limitations - jump to PS4 media player strictly supported formats. The corresponding Error Message would be: " Cannot access this media server." If your video file is saved in DLNA server, make sure to adjust your DLNA media server settings to grant your PlayStation 4 system access. Possible reason 2: DLNA server access permission.
Music files in particular must be saved within a folder titled "MUSIC". To view or play files from media player PS4 USB stick or external harddrive, video and image files must be saved within a folder on your storage device.
Indeed, MP4/AVI/MKV video formats are supported by PS4 media player, but why can't we play them still? Solve PlayStation 4 Media Player Not Playing MP4/AVI/MKV/MP3
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